Frequently asked questions
About Trao Gourmet&Gifts
History of Trao Group
Trao Group was formed in July 2016, stemming from the idea of building a group of companies that share the same values of respect. These companies can operate in many different fields but they focus on providing the market with good products / services at a decent price. Currently, Trao Group is developing some projects with the desire to spread Traoism - the culture gives away with respect in many aspects.
History of the Roselle Hibiscus Collection
In June 2012, Roselle Trading & Service JSC was established with the mission of creating and trading products from the Hibiscus Flower. By 2016, Roselle was restructured and became a collection of Trao Gourmet & Gifts products - a division of Trao Group.
More about Gieo
'Gieo - the Art of Giving the seeds of luck is' a social project of Trao Group. Sowing small seeds into meaningful gifts for people to donate.
- Seeds in the 'Lì xì'-envelope is an idea of Gieo. Seeds-Lì Xì will bring a new alternative to traditional lucky money in the Lunar New Year and will also help preserve the tradition of planting trees in the new spring of the ancient Vietnamese.
- 'Tết Gieo' is a new Vietnamese tradition introduced by Gieo. Therefor, people should plant seeds of good luck on New Year's Eve. This tradition of sowing may be another option for the traditional 'early budding' of the Vietnamese.
- The 'Lì xì Hạt giống 2018' Design Contest for children will help promote the traditional distribution of lucky seeds to more people.
About Trao's Gift Boxes
What Servie Packages does Trao Gourmet&Gifts offer?
Trao Gourmet & Gifts has 03 packages to offer when buying our Tet gifts.
- Super-Saving Package: Offering customers the most attractive prices, so that everyone can give them presents! This is the price currently being offered above.
- Economy Package: Customers will enjoy many preferential services such as change order information, free shipping, stickers logo create business ... etc.
- Business Package: Customers will receive all the best services from Trao Gourmet & Gifts, ensuring absolute satisfaction for the most demanding customers.
What is the Super Saving-Package?
- can not change order information (product, quantity ... etc) after order confirmation
- have to come to Hanoi or Ho Chi Minh City. From December 20 to December 25, 2018, after that time storage will be charged 500,000 per day/order.
- If you need the goods to be delivered, you have to pay the shipping fee directly to the shipping unit when receiving the goods.
What is the Economy-Package?
- Customers have the choice to change 01 or more Standard Gift Box products with other Trao Group products
- have 48 hours to pay 100% of the order value to confirm the order of goods.
- have the right to change your order information (product, quantity, etc) within 01 week of payment confirmation.
- can stick the logo image / message of the business on the box and gift bags
- 01 set of sample products will be sent in as ordered to try from 01 to 10/12/2018.
- are supported with free shipping (not including loading and unloading) to 01 place in Hanoi or Ho Chi Minh City.
- will receive the goods from 20 to 25/12/2018. If the time is not ready to receive goods, you will get free storage for 15 days from 25/12/2018. The charge is then charged at VND 500,000 / day / application.
What is the Business-Package?
- have the choice to change 01 or more Standard Gift Box products with other products within or outside the suite of Trao Group products.
- have 120 hours to pay 100% of the order value to confirm the order of goods.
- have the right to change your order information (product, quantity, etc) within 02 weeks of payment confirmation.
- are free to print the logo image / business message on the box and gift bag
- are sent in 01 sets of samples as ordered for trial from 01 to 10/12/2018.
- are supported with free shipping (including loading and unloading) to up to 03 locations nationwide
- will receive the goods from 20 to 25/12/2018. If the time is not ready to receive the goods, you will get the storage for free until the request for delivery.